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02-16-2014, 11:59 AM,
Post: #31
Due to some errors I made initially I have re-released for testing the g2models + skinmachines skins + other third party skins. This marks the last steps in releasing the next accessory pack, so test away! The files can be found at:

03-11-2014, 07:35 PM,
Post: #32
It would seem that IPage has again suspended This is the message I got this morning:

This message is to inform you that your account has been suspended for generating an abnormally high server load

We have detected the source of the abnormally high server load as follows:


To enable the account, we ask that you or your administrators reply
to this message stating you will take the necessary action to limit the
impact your site has on our servers.

Let us know if you have any questions.

Mathew L.

Technical specialist

One of the files they mention is a massive 32Kb, the plan I'm on is unlimited bandwidth and disk space so I'm not certain how they justify suspending the account. Hopefully this will be rectified shortly, if not I'll be looking for recommendations for a different web service.

03-12-2014, 10:30 AM, (This post was last modified: 03-12-2014, 11:15 AM by {DO}Rigel.)
Post: #33
Yes, unlimited bandwidth and disk space, but if you read the fine print they have CPU limits as well. Likely its something like: You can't use more than 25% of the CPU resources for more than 90 seconds. This is how they are able to offer you free disk space and bandwidth; they know that long before you account grows to a size that will hurt their bottom line, you will be bumping into other limits. The unlimited disk space and bandwidth thing is a farce.

I suggest you look into ways of throttling your download rate. That will relieve the spike that got your account suspended. Email them back, tell them you think you understand what the problem is, and ask them for suggestions on how to fix it. Kill 'em with kindness and patience. If something unexpected comes up, get in touch with me, I can help.

Edit #1:
I took a look at iPage's TOS:

It #15 and #16 that are important. They don't exactly tell you what the limits are. They simply use the word "normal" as a baseline. I don't particularly like that much... I'd want something more specific.

Edit #2
I was curious so I jumped in iPage's live chat. I spoke with a guy named "Asif I" and he was absolutely useless. The fact is they don't want to tell you what the exact limit is. I think that's because they worry if you hear a number like 25% or less you will be detracted from using the service.

Here is the most I could get out of my buddy Asif:
Quote:Asif I: Unfortunately, we do not have any specific number. If your website is overloading the server then we will suspend the website and let you know.
Charles: Yep, ok... thank you
Asif I: If you have a dynamic website with huge hits, then the best suggestion is VPS or Dedicated.
Charles: Do you consider Wordpress a dynamic website?
Asif I: No, it is not considered as a dynamic website.
Asif I: You can host your WordPress website under Shared Hosting.
Asif I: Shall I help you with the sign up?
Charles: So if I have a 3 gigabyte file, and 4 people are downloading it at once, that will trigger a limit?
Asif I: No, it will not.
I asked about Wordpress because it is in fact a dynamic website. Its actually a PHP script and many of the pages are calculated generated on the fly (they're not actual pages). Like most hosts, you are taking your chances when you contact support. Sometimes you get a good one, sometimes not.

I would push them about exactly what limit you hit, was it about CPU, RAM, Bandwidth, what? If you would like me to deal with iPage for you as your admin I'd be happy to do that. If they use cPanel, look at the Logs sections, see if you can see the spike that triggered the suspension. Ask them for more info. Make sure you pursuing the right cause before you try to "fix" it. Confused
[Image: dorig.png](Art by {OS}Drastic)
system specs in profile
03-12-2014, 11:51 AM, (This post was last modified: 03-12-2014, 11:58 AM by xenos.)
Post: #34
Thanks for your research on this Rigel, yeah they were very non-descript about the which actual limit I've hit, here is the latest:


Please refer to our Terms of Service section on Bandwidth and Disk Usage:

"Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). "

Alex M.
Technical Support

How the F-Bomb is my site not normal? Yep a few of the downloads are big, but I had this happen once before when I only had one file on there which was the first mappack I released, it wasn't large, maybe it comes down to concurrent downloads, lucky I never setup an sv_downloadurl on there, I did consider it at one stage, that would have had some eyebrows raised Huh I have basically said that if they will not host the files I will have to go elsewhere. I would take the argument further but when the above is the type of answer they're giving I really don't feel there'd be much point.

Check out what they are advertising atm, I actually pay $12 a month for that deal which they changed without any type of notice, originally I paid only $3 a month. I didn't actually know the fees had gone up until I looked at my bank statement.

Thanks again.

03-12-2014, 01:14 PM, (This post was last modified: 03-12-2014, 01:54 PM by {DO}Rigel.)
Post: #35
That is a standard answer, similar to what you will get from any host. They are in a gray area here between content and file sharing. You are going to be in the gray area at any host. Many hosts will allow it though, they should not put their foot down. I'd try something like this:

Quote:This website is dedicated to the efforts of 3rd Party Content Authors who create media for an online game. The files you have indicated are directly related to the purpose of this site and not simple storage or file sharing. These files are the content and purpose of the site. Without these files there would be no purpose to hosting this site at all.

Do you have any thoughts as to how I might be able to improve on the current situation?

Best reguards

If you need to go to another host, I would suggest me: I have several shared accounts but I think the Star plan is what you need. You will get the "friend" price which I will give you a coupon code for.

If you want me to recommend another host, I would take a look at Hostgator. They have caught some flack lately since they were bought by AIG, but in my opinion they have a lenient TOS and solid support. If you do go with Hostgator, let me give you a code for that too, it will cost you exactly the same, but I get a kick back from them - I'll throw ya $5 for it.

Another thought, if you still have access to cPanel do a full backup and download it immediately. You don't want to get into a fight about it after your account has been closed. You are legally entitled to your complete site and all the files (including email), but some hosts get a butt hair and make life suck after the fact.

Edit #2:
I have setup a LAMP server at home (Linux, Apache2, MySQL, PHP) and I use it for sv_downloadurl. The URL is Server admins can go ahead and use that if they want so we don't have to keep multiple copies. Be aware that a home server is not going to be anywhere near the quality of a real web server. It will be slower and less reliable but for sv_downloadurl it should be ok.
[Image: dorig.png](Art by {OS}Drastic)
system specs in profile
03-12-2014, 09:19 PM,
Post: #36
The account has been unsuspended, but I had to remove all the large files, I will give A-Drive a try as they host up to 50Gb for free and they obviously specialise in hosting large files.

I really don't think these guys have a clue:


In order to unsuspend it, you need to agree to take immediate action to reduce the CGI load resulting from your content. Typically, a long-term solution would involve removing those files from the server, hosting them elsewhere, and embedding or linking to them from there in your account, as the resources required to stream large media files such as this are not compatible with our shared hosting environment. We would suggest that you move these large media files to a media hosting service such as A-Drive, or Media Temple.

If you are not able to do so, you should seek an alternative hosting provider or a VPS, as it appears your site needs are no longer compatible with the shared hosting environment which we can provide.

I am sorry for any resulting inconvenience.

Thank you,
Brad W.
Support Team

The problem with what has been said above is that those files are not streaming media and the site makes no use of cgi/php at all.

Anywho.. Onward and upward, will have this fixed shortly.

03-13-2014, 04:40 AM, (This post was last modified: 03-13-2014, 04:58 AM by {DO}Rigel.)
Post: #37
Ok, a few things: The customer support game is a bit ugly. They don't pay the tech much at all and the amount they are asking him to do is immense (I know because I've been there). He's reading very quickly and he's certainly missed some stuff. Beyond that he's sent you a form letter. They don't really want him to write to you in case he makes errors. So they give him form letters that he has to select from and then edit for the situation. He's screwed it up a little. Confused

Having said that, the advice is good. This is exactly what I would have said. Unfortunately a site that hosts large files requires a very robust server. Not so much because of disk space, though that is a consideration. Its more because of bandwidth, and that's no joke. For around $10/mo its impossible to provide true "unlimited" bandwidth, so the game is: you have to market "unlimited" just like everyone else or you'll die. In the end you have to impose some other unadvertised limit to protect yourself - or you will simply go out of business. Unfortunately because the slimy hosts play this game now everyone has to. Sad

My personal opinion is that your iPage account might be a little weak, but not awful. I don't think he's being overly unreasonable, but I also don't like that he's not as open and upfront as I would want. There are certainly worse out there though. Wink

Let me reiterate the extreme value of keeping an offsite, complete, and current backup. Particularly when you are in a rough spot with your provider. You never know who's going to turn out to be a slug. Huh Idea

(Edited for spelling errers <-- hee hee Tongue)

Edit #2:
One last thing, if you visited while it was suspended your browser cached the unavailable page. Make sure you do a hard refresh so that you can see the site now.
[Image: dorig.png](Art by {OS}Drastic)
system specs in profile
03-13-2014, 09:34 AM, (This post was last modified: 03-13-2014, 09:35 AM by xenos.)
Post: #38
I have a working copy of the site on my drive, I use lftp to sync it via ftp, I would never trust any hosting company with the only copy, plus I regularly backup my home dir onto an external drive, wouldn't have worried me in the slightest had they of deleted it. Smile

Yeah I understand the game, I call for regulation and a jolly good beat down! Big GrinProbably the ironic part of it is that the account has been using approx 30Gb a month, I have recently changed the archives to 7z and cut down the file size (on average) more than 40%, they leave it till now to be beeches!

On another note there are quite a few changes coming to the site, just be patient...

03-13-2014, 10:39 AM,
Post: #39
30GB/mo?!! I take t back, your iPage account isn't weak at all. You're getting every penny's worth out of them.
[Image: dorig.png](Art by {OS}Drastic)
system specs in profile
07-31-2014, 02:55 AM,
Post: #40
Hi all,

Just wanted to let the mappers know that I have recently added gtkRadiant 1.6.4 to the aa3rdparty svn. This version was forked from 1.4 and doesn't include the work done in radiant 1.5. aaRadiant (netradiant 1.5) will no longer compile on my system and whilst alientrap still maintain their own version of netradiant there has been little done in the way of distribution compatibility.

There is work that needs doing to make aaRadiant compile on linux. I'm not able to make these changes and am not certain whether to abandon aaRadiant in favour of using gtkRadiant. I would like to hear your opinions.

I have all but the compile menu working on my system. There are a few differences, but quite easy to get the hang of.

I have emailed Ttimo about getting Alien Arena included in the supported games list, but the process was a little too involved for me. Anyone wanting to do the work (as in coders) are more than welcome to the details I have been given.

The copy of gtkRadiant on svn is a little tricky to get working, the svn will reflect the necessary changes soon. Windows users can download it from the here




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